RETURNS & REFUNDS POLICY

Effective date: October 14, 2026

The short version

We accept returns on new, unopened products within 30 days, with a Return Merchandise Authorization (RMA). Once a harmonica has been opened or played, we can’t take it back for health reasons; we stand behind everything we make, though, so if you ever have a problem, reach out and we’ll help.

Returns (new and unopened)

You may return new, unopened products in their original sealed packaging within 30 days of delivery for a refund. All returns require an RMA first: email Sales@LeeOskarHarmonicas.com with your order number and the item(s) you’d like to return, and we’ll issue an RMA number and return instructions. Please don’t ship anything back before you have an RMA; returns that arrive without one may be delayed or returned to you.

Why opened harmonicas can’t be returned

Harmonicas, reed plates, combs, cover plates, and pitch pipes are played with the mouth and come into direct contact with saliva. Once the sealed packaging is opened, a harmonica can’t be sanitized back to new, resalable condition, so, like earphones, cosmetics, and other personal, hygiene-sensitive products, opened or used mouth-contact items can’t be returned or exchanged. This doesn’t affect your rights if an item is defective (see below).

Apparel and merchandise

Apparel, hats, totes, and similar merchandise may be returned within 30 days with an RMA if unworn, unwashed, and in original condition with tags and packaging.

We stand behind our products 100%

If a new Lee Oskar product has a manufacturer’s defect, we’ll repair or replace it free of charge under our Limited Warranty below. If something doesn’t seem right, the fastest path is a quick call to tech support at (425) 258-3585, extension 1, where a real harmonica player will help you figure out what’s going on and, if the instrument is at fault, get a replacement moving the same day.

Before you file a claim: is it the harmonica, or the technique?

Defects are rare. Every Lee Oskar harmonica is built with our manufacturing partner of more than forty years, Tombo Musical Instruments of Japan, where each instrument is hand-assembled and quality-checked before it ships, and from August 2025 to August 2026, verified manufacturing defects came to fewer than 3 in every 10,000 harmonicas. So the odds are good that whatever you’re running into is fixable in a five-minute call.

Many players, especially beginners, have trouble getting a harmonica to play and sound the way they’d like; the 2 and 3 draw reeds are the most challenging notes to learn to play correctly, and almost always it’s playing technique, not a defective harmonica, causing the problem. Our “Overcoming Common Playing Difficulties” guide under Support walks through it, and our tech support team is glad to help: (425) 258-3585, extension 1. With a little guidance and practice, nearly every player gets all the reeds responding properly.

All reeds have a limited life span

Harmonica reeds can eventually fail to respond, go out of tune, or break from use and normal metal fatigue, and certain playing styles fatigue reeds faster. Because we have no control over how a harmonica is played after purchase, reed wear isn’t a defect and isn’t covered. The Lee Oskar system is designed for this: replacement reed plates in every key let you rebuild your own harmonica for about half the cost of a new one. We don’t offer repair service for used harmonicas, and we can’t warrant a product once it’s been disassembled or tampered with; damage from improper handling doesn’t qualify for free replacement.

Limited Warranty (United States & Canada)

Lee Oskar Enterprises, Inc. warrants that new Lee Oskar Harmonicas products and replacement parts are free from defects in materials and workmanship for 30 days from the date of purchase, when purchased from us or from an authorized retailer, meaning a retailer supplied through the Lee Oskar distributor authorized for its region (see our Where to Buy page, or ask us if you’re not sure). If a product is defective, we will, at our option, repair or replace it at no charge.

To make a claim, contact tech support first at (425) 258-3585, extension 1, or Sales@LeeOskarHarmonicas.com, with proof of purchase and a brief description of the problem; if a defect is suspected, we’ll issue an RMA and return instructions (a prepaid return label for U.S. customers). This warranty doesn’t cover normal wear (including reeds), accidents, misuse, alteration, disassembly, or products bought from unauthorized sellers. Customers outside the United States and Canada should contact their local Lee Oskar distributor.

Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the 30-day duration of this warranty, and we aren’t liable for incidental or consequential damages. Some states and provinces don’t allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Return shipping

When we issue your RMA, we’ll tell you whether you need to cover return shipping or we’ll send you a prepaid label; we decide this case by case at that time. As a general rule: if you ordered the wrong item or changed your mind, you’ll usually cover return shipping, and original shipping charges aren’t refundable. If we sent the wrong item, or it’s defective or damaged, we cover shipping both ways and send the label.

Refunds

Once we receive and inspect your return, we’ll email you and refund your original payment method, usually within 5–10 business days. Your bank or card issuer may take extra time to post it.

Contact

Returns and RMAs: Sales@LeeOskarHarmonicas.com. Tech support: (425) 258-3585, extension 1.